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Terms & Conditions – Online Store

Online Store Terms & Conditions

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Bath Country Pets Ltd. By placing an order on this website, you are deemed to have read and agreed to these terms and conditions. If you have any questions, please contact us on 01225 891282.

Placing an Order
When placing an order, you undertake to ensure that all information provided is accurate and complete.

To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order has been processed. The best way to do this is to email us at or ring us on 01225891282.

All orders are subject to product availability. Availability information for products is listed on each individual product description.

Once you have placed an order, we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Bath Country Pets for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s).

If you place an order for an item you will be charged for the full value of the goods when your order is placed.

The despatch dates shown on pre-order items are as accurate as we can make them and are updated regularly. However, until those items are with our store, despatch dates are subject to change.If for any reason we are unable to fulfil any part of your order, we will notify you as soon as is practicable and we will refund your payment method within 7 days of so doing. This does not affect your statutory rights.  Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value, unless otherwise stated.

Please know that if ordering a bed, these are made specifically for to order. Therefore, there is a 5 – 10 day manufacturing time. If there is a delay in the beds arriving to our store from our workshop, we will keep you updated via email.  Unfortunately this also does mean that made to order items are non returnable.


Payment & Tax
We accept online payment in a secure environment by pay pal or via credit card, debit card.
All prices are quoted in pounds sterling and are inclusive of VAT.

Stock permitting, all orders are usually despatched within two working days of the order being accepted.  Orders are sent tracked and signed for.  Orders received on Fridays, Saturdays or Sundays will be dispatched on the following working day normally Monday, Bank Holiday weekends may result in orders taking slightly longer to arrive than otherwise stated.

In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

The delivery period stated, within which you will receive your order, is indicative and, unless otherwise stated, not guaranteed. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments, if certain items are out of stock. In this case, you will only pay a single delivery charge.

Promotional Codes
Unless otherwise stated, special offers cannot be used in conjunction with any other promotion, nor are they valid for the purchase of sale items or gift vouchers.  If a promotion is valid only for orders over a certain amount, that amount does not include delivery or the cost of a gift box. Promotion codes cannot be added to an order retrospectively.

FREE GIFTS: If a free gift is added to orders over a certain value and items are returned, thereby reducing the value of the order to below that threshold, the gift must be returned or it will be charged at the advertised price. The same is true of any promotion governed by a spending threshold.

MULTI-BUYS AND BUNDLES: In case of part return of a bundle containing multiple products, any promotional discount will be void and your refund will reflect the fact that you will be charged full price of the goods you have kept.

GIFT SETS: As gift sets have discounts worked into their price, they may only be returned for a refund or credit note if the entire gift set is returned in full (including items that are normally non returnable).

Returns & Exchanges Policy

All items for return should be returned in an undamaged, unused and re-saleable condition within 14 days of receipt, items purchased in the Sale fall outside of this policy, see details below. We are a small business and we are therefore unable to offer a free returns service.  Items must be unused and unworn (except for the purposes of trying on) and with the original tags attached. Perishable items may not be returned, such as treats and chews.

To Return an Item Please –  write us a short note, indicating the reason for return and send it back to us at Bath Country Pets, Shoe Cottage, The Shoe, North Wraxall, Wiltshire, SN14 8SG. (please note that we do not offer a free returns service) Refunds are always credited to the original method of payment. A small deduction will be made from the refund to cover postage and packaging costs.

We strongly recommend you obtain a proof of postage receipt from the Post Office, as we can’t be held responsible for packages that fail to arrive.  You will receive a confirmation email once your return has been processed. Please allow up to 10 working days.

Bought The Wrong Size or Colour?  – Exchanges
We are happy to exchange an item for a different colour or size ONLY. Please follow the process above, indicating that you would like an exchange for a new size/colour. Please also indicate the colour/size you would like to receive in exchange for the item you are returning. If you simply change your mind about an item a gift receipt will be issued to you to spend in the future.  Gift receipts have a 12 month expiry date.

All Exchanges are subject to stock availability. If an item is out of stock at the time of the exchange being processed, a refund will be issued, minus the cost of postage and packaging.  If you chose another size or colour you will be liable to pay a second postage charge, we will send you a payment link to settle this before we dispatch your replacement goods. 

If you want to swap for a completely different style, you may need to make a supplementary payment for the difference in price and the return postage.  Exchanges can be made to UK orders ONLY.

Clearance Items & Sales Goods
The returns period during Clearance Sale periods is 7 days from receipt of goods. Goods purchased in the sale are non refundable. Please note that we do not offer free returns or free delivery during Sale periods, sale items can be exchanged for items of a similar value or a gift coupon will be issued, gift coupons are valid for 12 months.

Because of the sheer volume of orders, we can occasionally oversell. If that happens, we will send out everything we can immediately and fulfil the rest of your order as soon as we are able to do so. We will refund you for any item un-sent.

Other Terms

Conformity of Goods
We take every care to ensure that the description and specification of our products are accurate. However, specifications and descriptions of products on this website are not intended to be binding and are intended only as a general guide. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Copyright & Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Bath Country Pets Ltd or its content and technology providers or their respective owners.
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without permission.

Disclaimer & Limitations Of Liability
Bath Country Pets Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, Bath Country Pets Ltd shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Bath Country Pets Ltd or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While Bath Country Pets Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and Bath Country Pets Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Bath Country Pets Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Bath Country Pets Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Bath Country Pets Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Bath Country Pets Ltd.

The entire liability of Bath Country Pets Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Bath Country Pets Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Bath Country Pets Ltd may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific permission in writing of Bath Country Pets Ltd.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Law & Territory
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Ratings & Reviews
These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bath Country Pets (the “CRR Service”).
By submitting any content to Bath Country Pets, you guarantee that:
• You are the sole author and owner of the intellectual property rights in the content.
• All “moral rights” that you may have in such content have been voluntarily waived by you.
• All content that you post is accurate.
• You are at least 18 years old.
• Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree that you may not submit any content:
• That is known by you to be false, inaccurate or misleading
• That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy
• That violates any law, statute, ordinance or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination or false advertising)
• That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation.
• For which you were compensated or granted any consideration by any third party.
• That includes any information that references other websites, addresses, email addresses, contact information or phone numbers.
• That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Bath Country Pets (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable lawyers’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Bath Country Pets a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Bath Country Pets sole discretion. Bath reserves the right to change, condense, withhold publication, remove or delete any content on Bath Country Pets website that Bath Country deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Bath Country Pets does not guarantee that you will have any recourse through Bath Country Pets to edit or delete any content you have submitted.

Bath Country Pets Ltd.
Registered address:

Bath Country Pets
Shoe Cottage
The Shoe
North Wraxall, SN14 8SG