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Privacy Policy

This is our Privacy Policy, which sets out how Bath Country Pets Ltd uses and protects any information that you give us when you use this website. By browsing and using our website you are agreeing to comply with and be bound by our Privacy Policy, which together with our terms and conditions, govern Bath Country Pets Ltd’s relationship with you in relation to this website. Please read the following carefully so you can understand how your personal data will be treated.  We may change this Privacy Policy from time-to-time. To ensure that you are always aware of our most current Privacy Policy, please take the time to check this page regularly.   What information do we collect?  If you are one of our anonymous visitors we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information internally and externally. This statistical data about browsing actions and patterns does not identify any individual. Bath Country Pets Ltd is registered as a Data Controller with the ICO, Registration Number A8381842. When you make a booking or purchase with Bath Country Pets we will know who you are, and the activities you perform on this website.   We may collect and process the following data about you: 
  • Any information that you provide by filling in forms on this Website including but not limited to your name, address, email address and telephone/mobile number. 
  • Any financial information provided to the Website as may be required for direct debits, and/or credit and debit card payments. Details of any transactions you carry out through the Website will be recorded. 
  • Further general information about you, including your personal or professional interests, experiences with our products and services or other products and services and your contact preferences. 
  • Bath Country Pets Ltd may from time to time ask you to complete surveys via this Website and any information you provide in same will be recorded, though you are not obligated to take part. 
  • Details of your visits to the Website, including, but not limited to, traffic data, location data, weblogs and other communication data. We may also retain copies of any correspondence you send to us and details of your membership history.   
IP Addresses  We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical information about the browsing actions of users of the Website and does not identify any individual.   What do we do with the information we collect?  We use collected information:  
  • for internal record keeping; 
  • for product and service development; 
  • to provide you with information on our products and services which we feel may interest you; 
  • to notify you about changes to our products and services; 
  • answering your queries; and/or 
  • contacting you for market research and marketing; 
  • Bath Country Pets may contact you in relation to the nature of your attempted transaction, even if you don’t confirm the transaction. This will be an operational email to enquire as to why the transaction was not completed. The data will not be used for any other purpose, won’t be stored for longer than necessary and certainly not shared with any other company. Our aim is simply to provide you with the highest level of service that we can.
CCTV policy  Bath Country Pets uses CCTV for maintaining the security of the premises and for crime prevention purposes and the protection of our customers and staff. Please note that our facilities are monitored by CCTV 24 hours a day. Bath Country Pets Ltd reserves the right for its employees and contractors to review footage as required and by entering our facilities you consent to your image being recorded and reviewed and waive all claims in relation to same. Recorded CCTV footage will be stored securely and retained in compliance with the Data Protection Act 2018. Bath Country Pets Ltd is registered as a Data Controller with the ICO, Registration Number:A8381842 Who do we share this information with?  We may share your personal information with certain companies performing services on behalf of Bath Country Pets Ltd (such as direct marketing agents) who will only use the information to provide a service that Bath Country Pets Ltd has asked them to provide.   Those selected companies will perform a function for us, such as agencies and suppliers whom have been instructed to assist us to more effectively deliver services, manage and conduct promotion and offers, provide technical assistance and support and perform other functions to support marketing activities.  All selected companies may have access to personal information if needed to perform such functions but will only be permitted by us to use personal information for performing that function and not for any other purpose.  In the event, we seek to sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer.  In all cases, any use of your personal information which has been instigated by us will comply with this Privacy Policy and with applicable data protection legislation.  In some circumstances, we may have to disclose your personal information by law.  Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our website activities to third parties outside Bath Country Pets Ltd.  How to get copies of or amend the information we have collected  You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee will be payable. If you would like a copy of the information held on you, please contact us by email at If you think any information we have about you is incorrect or incomplete, please e-mail or write to us and we will correct or update any information as soon as possible.   Security  We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we collect online. Please be assured that we will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy. Any transactions will be encrypted. We cannot, however, guarantee the security of your transmitted data and you submit such data at your own risk.  Where we have given you a password to access certain areas of the website you are responsible for keeping this confidential and we ask that you do not share this password.  Linking Our Website may, from time to time, contain links to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.   Cookies  Cookies are files that store information on your hard drive or browser that allow Bath Country Pets to recognise that you have visited our website before. They make it easier for you to maintain your preferences on the website, and permit us to tailor it to your preferences and improve your browsing experience.   How can I prevent Cookies being used?  You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting However, please be aware that should you choose to disable cookies from your browser it may prevent you from taking full advantage of Bath Country Pets’s website and some parts of the website may fail to work correctly. You will see from the section below headed “Use of Cookies by Bath Country Pets Ltd” that all of the cookies used by us are recognised as being essential cookies, which are required in order to make our website function smoothly.   Use of Cookies by Bath Country Pets Ltd  We use cookies on this website. When someone visits the website we collect standard internet log information. We collect this information in a way which does not identify individuals.  If we do want to collect personally identifiable information through the website we will be clear that we are doing so.  By accepting our standard Terms and Conditions and this Privacy Policy, you consent to Bath Country Pets’s use of cookies.  Changes to our Privacy Policy  Any changes we make to this Privacy Policy will be posted on this page and, where appropriate, notified to you by email.   How to Contact Us  If you have any questions about our Privacy Policy, please contact us on