At Bath Country Pets, we aim to make every day perfect for your four-legged friend, ensuring they enjoy the routine and creature comforts they love in a warm and caring environment.

Our dedicated and passionate team provides top-quality care, maintaining a 1:3–4 staff-to-dog ratio, ensuring supervision from 7 AM to 10 PM. Each day is structured to include walks, enrichment activities, social time, rest, cuddles, and play—making their stay as enjoyable and stress-free as possible.

A Typical Day at Our Boutique Dog Hotel

Morning Routine

• 7:00 AM – Wake-Up Call
  Guests start their day with access to our communal spaces. For those who love a lie-in, a little extra snooze time is always respected!

• 8:00 AM – Breakfast
  Served individually or in family groups, ensuring each guest is fed comfortably.

• 8:30 AM – Morning Adventures
  Outdoor play, secure paddock time, and excursion walks in small groups, either on foot or by van to explore our beautiful surroundings.

Midday & Afternoon Activities

• Socialisation & Enrichment – Interactive play, basic reinforcement training, and puzzle games to keep minds sharp.

• Health & Wellbeing – Individual welfare checks, plus optional grooming sessions for a little extra pampering.

• Relaxation Time – Cosy lounge areas, log-burning stoves, and plenty of cuddles for those who love a quiet moment.

Evening Wind-Down

• 5:30 PM – Dinner Time
  A relaxed mealtime before settling in for a restful evening.

• 6:30 PM – Evening Routine
  Guests unwind with gentle play, naps, or quiet time by the fire.

• 10:00 PM – Bedtime
  Each dog is shown to their beautifully prepared private sleeping room, complete with plush bedding, toys, and all the home comforts they need for a peaceful night’s sleep

  All guests at Bath Country Pets must be social, friendly, and happy to mix. Our boutique hotel is cage-free, providing unrestricted access to all facilities throughout the day. For older dogs, puppies, or those with health needs, we tailor their routine with additional quiet time in our lounge or private hotel rooms as needed.

  We take pride in offering a safe, enriching, and loving environment, making every stay an unforgettable experience for your dog.

We ask that clients leave all personal belongings at home, we supply fresh bedding and blankets daily, we have a large and varied toy box on offer, we have safety checked harnesses, leads and halti head collars for walking, so boredom or lack of comfort is never an issue.

Guests are accepted from young to old, but must be fully house trained and have the basics in obedience training before they can attend an assessment.  We do not accept young male dogs until they have either been chemically or fully castrated.  We do not also accept female dogs during their season.  We suggest a 6 week absence around a dogs season is prudent. As behaviour and sensitivity to other dogs can alter during this time. 

We are a cage free environment at Bath Country Pets, and so we have a couple of policies which allow us to create a happy free space for dogs to mingle with their fellow guests and our staff. Dogs must be calm, quiet, obedient with basic commands, and very content and relaxed in the company of other dogs. 

We do not accept whole male dogs.  And for female young dogs we do not accept them around their season unless they have had their first season and are at least 1 month either side of their next season or have been spayed.  

Our environment is not suited to overly strong or boisterous dogs or dogs weighing more than around 35 kg.

All new guests need to undergo a behavioural Assessment Day by one of our certified assessors and be given the all clear from our Team Manager prior to acceptance for an overnight visit or staycation.  We cannot offer assessments to any dog who has any history of reactivity to either humans or other dogs under any circumstances.

Our assessment is based on suitability and temperament rather than breed. 

Our ideal guests are sociable, responsive to basic commands, able to walk nicely on a loose lead, They should be in tune with social clues from other dogs, quiet and calm. As this is our family home and we respect our local community and neighbours we do not accept dogs who are very noisy and bark relentlessly.

There are  limitations for very large breeds over  35kg due to handling, lifting and transportation – unfortunately we do not enrol dogs who are above this weight.  

In addition we can not accommodate dog who will jump up at our team members or over a 4ft fence for their own safety and security. 

Most importantly we are not able to accommodate dogs with any history of aggression or reactivity to either other dogs or humans.

We want to ensure your dog enjoys a diet that is both familiar and nutritious during their stay. You are welcome to provide your dog’s regular food, which we will serve exactly as instructed to maintain their usual routine. Alternatively, we can closely match their diet using our high-quality, hypoallergenic food options.

At Bath Country Pets, we prioritise balanced and nutritious meals. All the foods we offer are of the highest quality, made with human-grade ingredients, and carefully selected for their health benefits. We stock a variety of premium brands, including Arden Grange, Go Native, Forthglade, and Husse, offering raw, cold-pressed, and dry food options. With our on-site Nutritionist, we can tailor a diet specifically to your dog’s needs.

Treats and chews are given in line with your preferences and your dog’s dietary requirements. Whether you choose to supply their food or have us provide it, you can rest assured they’ll receive the very best care and nutrition.

During normal operation we do not invite visitors into our hotel as the process can be disruptive to our routines and we like to focus wholly on the job of caring for our clients dogs. 

However, annually we hold an open day event to allow family’s 15 minute slots to tour.  On our last open day we made a video tour of the facilities, you can find it on our Instagram page as a highlight – marked ‘Virtual Tour’ –https://www.instagram.com/bathcountrypetsinsta/?hl=en

New Guest Bookings & Behavioural Assessments

All new guests must complete a pre-stay Behavioural Assessment before booking a stay at our hotel. This assessment helps us ensure a positive experience for both your dog and our team.

To book, simply visit our Assessment & Settling Day booking calendar and select the Assessment Premium option. This includes a detailed evaluation and report for an additional charge of £12.

Pre-Screening & Assessment Process

Before your assessment day, you’ll need to complete our pre-registration paperwork. Our team will carefully review this information to identify any potential concerns. It’s important to provide as much detail as possible, as in some cases, we may need to cancel the assessment due to behavioural or background concerns. If this happens, your deposit will be fully refunded. To avoid disappointment, please submit your paperwork as early as possible.

Next Steps After Assessment

If your dog passes both the pre-screening and assessment, we may recommend additional settling days to help them adjust before their first overnight stay. For longer bookings, an overnight trial will also be required, allowing us to observe how they settle into our evening routine.

Limited Availability & Membership Capacity

At certain times of the year, when demand is high and our membership is at full capacity, we may need to pause new client enrolments. 

Our goal is to ensure that every dog in our care is happy, comfortable, and suited to our unique environment.

Our enrolment process consists of three key stages:

1. Pre-Screening & Paperwork Review

2. Assessment Day

3. Overnight Trial

Stage 1: Pre-Screening & Paperwork Review

To begin, we require you to complete a registration form and provide:

• Your dog’s full veterinary history

• A vaccination certificate

• Details of their flea, tick, and worming treatments

This information helps us assess suitability and must ideally be submitted within 48 hours of receiving your “Next Steps” email.

Stage 2: Assessment Day

If your dog passes the pre-screening stage, they will be invited to an Assessment Day. This is an essential step, as it allows us to:

• Introduce your dog to our hotel environment and team

• Observe their social skills and behaviour

• Build a relationship and ensure we’re a good fit for each other

During the day, we assess several key areas, including:
✔ Social Skills – Interaction with other dogs and humans
✔ Vocal Behaviour – Response to new environments and stimuli
✔ Food Manners – Attitude around meals and treats
✔ Behaviour & Discipline – Ability to follow cues and respond to direction
✔ Handling & Welfare Checks – Comfort with being handled for health checks
✔ Loose Lead Walking & Excursions – Confidence on walks and outings

At the end of the day, you’ll receive a detailed report on their progress, along with recommendations for future stays.

Stage 3: Overnight Trial

If your dog thrives during their assessment, we will schedule an overnight trial. This allows us to evaluate how they settle into our dinner and bedtime routine, ensuring they feel comfortable and relaxed in our care before a longer stay.

Our goal is to create a stress-free, happy experience for every guest. The enrolment process helps us determine whether your dog will enjoy and benefit from our unique setup, ensuring they have the best possible stay at Bath Country Pets.

Our assessment days usually end up with one of 3 recommendations

A – we come to the conclusion that unfortunately we are not the right fit for you and your dogs care.

B – we feel that additional settling and integration sessions would be needed for your dog.

C – we feel confident that your dog will be happy here mingling with our staff and other guests , and that they are sufficiently relaxed and will get the most out of our staycations.  We will recommend that they attend some more settling days and a single overnight stay.  This then completes the enrolment process and you will be given access to our booking system for future stays.

If your dog doesn’t meet the criteria unfortunately we will conclude that we are not the best environment for your dog care needs.

Having completed our enrolment process, please note, those dogs who do not visit on a regular basis will be required to visit for another settling day or if it has been more than 12 months since their last visit a new assessment day.

At Bath Country Pets we keep a running behaviour diary which documents all of your dogs visits and builds up a picture of them.  If your dog’s behaviour changes in a negative way over the course of time, we reserve the right to update our assessment and potentially this may be a refusal for future stays.  If BCP refuses future bookings due to behavioural changes – we will, of course, refund the booking deposits in full.

Our Luxury Boutique Dog Hotel operates on 24-hour booking slots, similar to a human hotel.

• Check-in & Check-out: 8:00 AM – 10:00 AM
  This ensures that all guests have time to settle in and take part in our daily activities.

• Check-out by 10:00 AM
  Dogs departing on their last day must check out by 10:00 AM to allow for new arrivals.

• Need extra time?
  If you require care beyond 10:00 AM on departure day, daycare must be booked in advance.

Daycare Visitors

• Pick-up time: Between 4:00 PM – 5:00 PM
  To maintain a calm evening routine, all daycare guests must depart by 5:00 PM.

Early Drop-Off Option

If you need to drop off between 7:00 AM – 8:00 AM, an early check-in may be available upon request, subject to approval. A £25 early drop-off fee applies.

We appreciate your cooperation in helping us maintain a smooth and stress-free schedule for all our guests!

The Vaccinations we require are as follows or clients should show a current Titre test which demonstrates immunity against:
• Distemper
• Hepatitis
• Leptospirosis
• Canine Parvovirus
• Para Influenza
• Infectious Bronchitis (also known as Kennel Cough)

Your vaccination certificate must be up to date. Vaccinations must be given at least 1 week prior to a dog’s stay.
Please ensure that supply a copy of your dog’s vaccination certificate at least 5 days prior to their arrival or we cannot accept your dog to visit our hotel.

To arrange further care after our main check out time, you need to email Emma at hello@bathcountrypets.co.uk to request additional care.  Day care is prioritised for resident guests however we cannot guarantee it will be available, therefore if possible also book daycare online with your stay you can secure it in advance.

Additional spa treatments can be added at the point of booking or after you have secured your staycation.  We offer a range of services from bath and blow dry, de-shedding, trims, pawdecures, ear and eye treatments.  Our full spa services are described here. We pride ourselves in maintaining a calm environment for all procedures and an unhurried approach.  Our products are all totally natural using essential oils rather than chemicals.

To maintain our calm evening environment and routine for all of our guests, and to respect our local neighbours we regret no collections are available after 5 pm – an additional night’s accommodation will need to be booked if you cannot collect by 5pm.

If you need to cancel your booking please inform us with as much notice as possible.  Your deposit is non-refundable and non-transferable.  If your booking is cancelled at the last minute (ie within 7 days of arrival) your balance payment will also be due in full.