Key Information For Every Guest And Their Owner.

Boutique Hotel For Dogs – House Rules

BOOKING PROCEEDURE & PAYMENT TERMS

  • A deposit of 50% is required with all new bookings.
  • All deposits SECURE your booking but are non-refundable and non-transferable.
  • Your booking request will then go through an approval process.  If your booking is approved your place is secure – you will receive a confirmation email.
  • If for any reason we need to reject your booking we will be in contact with you within 24 hours, bookings can be rejected if we feel that the existing dogs that are staying with us would not be compatible with yours or the mix of dogs we have staying requires utilising all of our available rooms.  Any deposits paid for bookings which are rejected by BCP will be fully refunded.
  • Bookings for new guests, require a pre-stay trial, of day care or an overnight stay.  This is for the benefit of  your dog and our team and it allows us to assess their suitability for our environment.
  • If Bath Country Pets team, for any reason, conclude on a trial day that our environment is not suitable for your dog and then we will refund in full for any future booking deposits.
  • The balance of fees are payable on arrival by cash or card, any additional charges for day care or services will be added to your checkout bill.
  • We will follow up each booking with a registration form, with a pre-stay email to establish in detail your dog’s needs, likes & dislikes, temperament and routine.
  • Prior to your arrival you need to follow our registration process, you will be sent an email correspondence with detailed instructions. Please fill in one pdf or online registration form with your details and as many as needed for your dog/s.
  • Please supply a true and honest outline of their character on the booking form, as this helps us start building a picture of them from the start and prepare properly for their stay.

Health & Hygiene

  • All our guests have their weight & diet monitored (on longer stays) and their ears, eyes, teeth, coat and faeces checked regularly for any irregularities or foreign bodies.
  • If wet or muddy after walking, all our guests are thoroughly rinsed and towel-dried, after every walk or exercise session.
  • We reserve the right to refuse admission to any dog showing signs of ill health.
  • Your dogs will spend much of their time playing; as a result they will become dirty. To ensure your dog returns home feeling, looking and smelling great, you can arrange for your dog to receive a bath. The cost of this service is variable depending on your dog’s size, coat and condition.  We require a deposit for these grooming services, with your booking, of £15 deposit for a small dog and £20 deposit for a large dog.

Emergency Procedures

In the event of an emergency, injury or illness, by agreeing to our house rules, dog owners are granting authority for staff of Bath Country Pets to:
  • Administer emergency first aid including CPR.
  • Make immediate transfer to our nominated veterinary practice. (Emerson’s Green Veterinary Surgery) for necessary emergency treatment. Owners grant authority for a member of staff from Bath Country Pets to act on their behalf when deciding the best course of emergency treatment for their dog. Owners give authority to vets practicing at Emerson’s Green Surgery to undertake any required action / treatment to stabilise their pet.
  • We will contact the owner or his/her nominated contact, as soon as any injury or illness has occurred and emergency treatment has been administered.
  • Bath Country pets is covered by a Petplan Sanctuary Insurance Policy, for vet fees, up to £1500 per animal, any vet bills above this cover are the responsibility of the owner.  All bills will be retained for owner’s records and insurance claims.

Veterinary Care

  • If your dog is registered to a vet locally (within a 10 mile radius of BCP) and non-urgent, medical attention is required, we will take them to the vet of your choice.
  • Owners undertake to declare any history of veterinary or behavioural problems that could reoccur while boarding and to draw attention to any potential problems, phobias (or vices!) their dogs may have. The more we know about your dog, the more settled we can make them.

Vaccinations

Please check your vaccination certificate!

The vaccination certificate must be up-to-date. Vaccinations must be given at least 72 hours prior to a dog’s stay.

You MUST bring a copy of your dog’s vaccination certificate with you when checking in or we cannot accept your dog into the Boutique Hotel.

Owners must have their dogs vaccinated or show a current Titre test which demonstrates immunity against:

  • Infectious Bronchitis (also known as Kennel Cough)
  • Distemper
  • Hepatitis
  • Leptospirosis
  • Canine Parvovirus
  • Para Influenza

These are all part of the annual vaccinations.

To keep ALL our guests safe, we also request that all our guests have been:

  • Wormed
  • Had an effective flea and tick treatment

Any dog found to have fleas or worms whilst in our care will receive an immediate treatment, which will be charged to the owner at the time of collection.

Your Dog’s Security & Safety

  • All dogs staying with us must be microchipped.
  • On check-in your dog will have its collar checked or removed (to be stored safely) and a hotel collar fitted.  All dogs will be walked on a harness whilst they stay with us at BCP.
  • All dogs staying with us at Bath Country Pets must be able to mix, socialise and play together.  Our environment is cage free and thus they will have free roam of our facilities.  Dogs which are older, or younger or with any specific health issues will be catered for with appropriate time in their hotel room for rest or sleep.
  • Due to the nature of our unique cage free environment we cannot accept female dogs in season or due to come into season.  We also reserve the right to refuse whole male dogs who have a strong desire to mark their territory or show any aggressive or possessive instincts. we will aim to assess this on their trial day.
  • If your dogs behaviour changes over the course of time, we keep a behaviour diary, we reserve the right to update our assessment and   potentially this may me a refusal for future stays.  If BCP refuses future bookings due to behavioural changes – we will of course refund the booking deposits in full.
  • This is also our family home, and there is always somebody here 24 hours a day. We also have security cameras, lights and alarms operating.
  • The entire site is surrounded with stock proof fencing, as are the hotel facilities.
  • If your dog is a very determined climber or jumper, i.e one who can escape over a height of 1.5m we reserve the right to refuse them as a guest, this is primarily for their safety and security.
  • In a social environment, there is ample play time, during which we supervise energy levels.  However, should rough play ensue, we will separate dogs for down-time or increase their one on one time with staff members.   That said we cannot be held responsible for small grazes, cuts or nips which may occur.  First aid would be administered and you would be informed of any incidents immediately.

Food & Treats

We believe in offering a balanced and nutritious diet, all of the products we utilise are of high quality, hypoallergenic and utilise ‘human grade’ ingredients, we stock a number of healthy dog foods including our favoured brand Go Native, Forthglade and Husse, a Swedish healthy pet food. This is an excellent complete dog food and with our on-site Nutritionist your dog will have a diet tailored specifically to its requirements. Treats and chews are given in line with their diets.

If you prefer to supply your dog’s food from home, this is perfectly acceptable, and will be given in accordance with your instructions.

We like to feed the dogs twice a day, with various chews and treats given in between.  Puppies will be fed 3 or 4 times per day according to their individual requirements. We will follow your instructions on how many and which type of treats your dog is used to each day, to keep to the routine they are used to at home.

Exercise & Socialising

At Bath Country Pets we aim to replicate a home from home experience and by booking your dog in for this experience you are agreeing to the following:

  • Your dog will be mixed with other guests, from different families.
  • Your dog (if appropriate to its life stage and your own wishes) will be walked off-site.
  • We will keep your dog on a lead for the duration of the walk unless you consent to off lead walking (Details of your preferences for walking should be added to your registration forms and discussed with us prior to their arrival).
  • A maximum of 3 dogs will be walked by one member of staff.  Normally this ratio is 2 dogs to one member of staff.
  • Your dogs will share a sleeping room – if from the same family.
  • You give consent to BCP to separate dogs from the same family, should behaviour change toward each other and therefore separation is deemed to be the best course of action.

Bedding, Toys & Comfort Items from Home

  • We supply fresh beds and bedding daily but you are welcome to bring a blanket which smells familiar, if you feel this helps them settle.
  • You may also bring their dogs’ favourite toys, which will stay with their dogs whilst they are in our care. However, we have a large and varied toy box on offer, so boredom is never an issue.
  • We actively look to socialise all our dogs and because of this, we cannot be held responsible if toys that are brought in are damaged or destroyed. If your dog has a specific favourite toy, we will do our best to keep that toy separate from general play.

Photography

  • During their stay, we will take pictures of your dog/s, some of which may appear on our Facebook or instagram pages and might also be used for our own promotional material, such as business cards & flyers etc.
  • We assume consent is provided for such usage unless specified by you either before, or at the latest, upon commencement of the stay.

Boutique Hotel & Country Store Opening Hours

  • Our Country Store is open from Wednesday to Saturday from 10am until 5pm
  • Our Luxury Boutique Dog Hotel is open from 8am – 10am and 4pm- 6pm everyday for drop off and collection. If you should require an out of hours drop off (prior to 8am or after 6pm) this can be done by prior arrangement but will incur an out of hours charge.
  • To maintain our calm environment and routine for all of our guests, we regret no collections are available after 6pm – an additional night’s accommodation will need to be booked if you cannot collect by 6pm.
  • Day care visitors can be dropped off and collected between 8am and 5pm.  Day care is for 8 hours maximum, additional hours are charged at £5 per hour.
  • For hotel viewing, please arrange appointments in advance, so that we can give you ample time and attention.We encourage visitors to come and view our wonderful facilities before booking; we are open, transparent and proud of what we have to offer, however we do like to ensure that we are available to give you a personal tour, therefore an appointment is preferred.

Sundays and Bank Holidays

  • We are open by prior appointment for dropping off and collection, we do not open our shop or the hotel for viewings on these days.

 

Country pet store

Our
Location

Bath Country Pets
Shoe Cottage
The Shoe
North Wraxall
Wiltshire
SN14 8SG

How To Find Us:

Programme SN148SG into your Sat Nav – this will take directly to our entrance gates.

From ‘The Shoe’ crossroads on the A420,  head towards Colerne on the Fosse Way and BCP is 50 yards on the right.

Call us:
01225 891282

E-mail:
hello@bathcountrypets.co.uk

Country Store Opening Hours:
Wednesday to Saturday 9.00am until 5.00pm

Dog Hotel Visiting Hours: Visitors welcome during Country Store hours or by appointment.

Sundays & Public Holidays – Visits available by appointment only.