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Our Online Guest Book – Feedback, Customer Experiences and Comments.

After every stay, we contact our customers to find out how they feel their pets staycation went and to help other new and potential customers get a feel for what to expect from us, here is a selection of our customer comments.

Trying to find a suitable home-from-home for our puppy for the weekend filled us with anxiety. Our dog Charlie loves to be around people and we were terrified of the effect traditional dog boarding would have on him. As soon as we met Emma all those worries melted away. It was clear that our pup adored her and the ethos and environment at Bath Country Pets fitted in perfectly with what we wanted for Charlie. We were blown away by their attitudes and attention to detail and we booked on the spot. If anything they have exceeded our expectations! Charlie came home happy, having had a wonderful stay. He’s already excited to go back and we feel safe in the knowledge that there is nowhere more perfect that we could leave our pup. Thank you to everyone at BCP – we look forward to seeing you again soon.Bethan & Charlie George
Martin and I cannot thank you enough for the wonderful care you’ve taken of Florence and Wilf. They’ve obviously had a fantastic time & what you’ve created is utterly fabulous. Leaving them always tainted our holidays, not any more. I now don’t worry about leaving them, just that they won’t want to come home!!Tania, Florence & Wilf Metcalf.
Emma, Neil and family always warmly welcome Chalky into their extended family. He is treated with sensitivity as are all the residents, and they really have got to know his personality. Chalky enjoys being part of a larger group of dogs, (which is always carefully managed) and he has his own space if he chooses, freedom to wander in the living area, running in the paddock, fabulous interesting walks and always comes home happy and well looked after.  We couldn’t ask for a better place for him to stay, so when we go away we have peace of mind, and wouldn’t just leave him with anyone.  We can’t thank you enough! and are very happy to recommend Bath Country Pets unreservedly. Julie, Charles, Emma and Chalky.
We have just collected our Dalmatian Prince after a four night stay. I have to say these guys go above and beyond! It’s amazing having such trustworthy and passionate people to rely on whist away. A huge weight lifted off knowing he was happy and well looked after, they also sent us regular updates with pictures! I would highly recommend the country pet hotel and I’m pretty sure Prince would too! (He may have had a better holiday than us!)Hannah, James & Prince.
Due to tragic circumstances, in October 2018,  my two dogs had to go into kennels for the first time on a number of occasions. I cannot thank Bath Country Pets enough for ensuring that Paddy & Billy were well looked after and regular videos and photos during their stays were very welcome. On one very cold night they both decided they were staying in front of the log burner, rather than go to their beds! Don’t hesitate about boarding any dog here, just the most amazing place. Catherine North
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Country pet store


Bath Country Pets
Shoe Cottage
The Shoe
North Wraxall
SN14 8SG

How To Find Us:

Programme SN148SG into your Sat Nav – this will take directly to our entrance gates.

From ‘The Shoe’ crossroads on the A420,  head towards Colerne on the Fosse Way and BCP is 50 yards on the right.

Call us:
01225 891282


Country Store Opening Hours:
Wednesday to Saturday 9.00am until 5.00pm

Dog Hotel Visiting Hours: Visitors welcome during Country Store hours or by appointment.

Sundays & Public Holidays – Visits available by appointment only.